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What is the Payment Verification Process?
Information in regards to the Payment Verification Process
 

International Orders and possible shipping delays.

If you are an international customer, you will be notified in regards to the payment verification process after your order begins processing.  The order verification process will be applied to new International orders or for orders that we notice are following a sequence of patterns that are typical of fraudulent customers.  Orders that do not provide the necessary information will be kept in processing until we are to hear back from you; otherwise, the order will be canceled if left inactive for a period time.   


There will be a slight delay in the processing of International orders, but we at Jiu Jitsu ProGear will try to process your order as soon as possible.  We feel that it would be best to take on the precautions as a vendor to prevent any occurrences involving internet fraud.  We will need to complete this process and confirm the validity of your purchase, before your order is shipped.  The sooner that we can hear back from you, the sooner we will be able to process your order.     


Why do we need to verify your information?

Our website’s billing system uses the Address Verification System (or AVS).  As a customer using a credit card of non-US origin, the Address Verification System (AVS) is unable to determine the validity of your purchase; therefore, we must validate the order ourselves.  This will occur whenever we are to receive any orders from most countries outside of the United States.  AVS is supported ONLY in the United States, parts of Canada and parts of the United Kingdom.  


How will this process work?

After your order is created, our staff will begin processing your order. During processing, the authorized amount of your order will be collected. Several small refunds will be made to your order.  We kindly ask that you confirm the number of refunds made during this process.   In the event that you are to use PayPal, we will follow the same procedure by asking you to confirm how many refunds were made.  We will notify you to confirm the amount.  You must be logged into your bank or PayPal account to verify this information.  Once you are to confirm the amount with us, your order will continue through processing and will be shipped on our next scheduled pick-up.


If you have any questions or comments, please feel free to contact us here.


Store Address:

2414 Artesia Blvd.  

Redondo Beach, California 90278  

Phone Number: 310-937-2800  

Email:  orders@jiujitsuprogear.com

Office Hours: Mondays through Fridays 11AM to 8PM PST, Saturdays and Sundays 11AM to 5PM PST  


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