Find quick answers to your questions below...
Order Status
My tracking number says that my package was returned to sender.
Shipping on Holidays?
Will my order arrive on a Saturday?
Will my order be processed and shipped on the same day?
Has my order shipped? Are there any missing items in my order?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is damaged and/or missing parts.
When will my order arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I Received the Wrong Product OR My Item is defective
When will my order ship?
What is the Payment Verification Process?
Shipping and Returns
APO/FPO Address and PO Boxes.
Can I use my FedEx or UPS account number to ship my products?
Do You Offer Saturday Delivery?
Do you Offer Will Call?
What is the Return and Exchange Policy?
What will be my shipping cost?
Will my package have a signature requirement?
International Shipping
Can I avoid any customs fees?
Why can't JiuJitsuProGear ship to my country?
Do you ship to my country?
What are my payment options?
I have not yet received my order. Where is my package?
What is the return policy for International customers?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
End of the Year Shipping Information
Receive Your Order By Christmas Eve.